Assistance
| How to Order: | |
| How to find a product: Menu: Select shop, pattern and then a piece to view an individual item. Quick Links: Select a pattern to view all items available. Quick Links: Select a piece to view that item in all patterns where available. Search: If you are interested in one type of item e.g. Mugs, type in Mug and see all the Mugs available in all Patterns. |
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| UK Delivery Information: | |
Delivery may take up to 28 days should an item be being processed through production. We will however, where possible, try to despatch your order 48 hours after processing (excluding weekends). All parcels require a signature upon delivery. UK parcels are carried by UK Fed Ex. Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9.00am and 5.00pm. Only one delivery attempt is made otherwise parcels will need to be collected from the nearest depot or re-delivery arranged with the carrier at your expense. |
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| Overseas Delivery Information: | |
| Customs
Information:
Customs forms for all international packages detail
the value of the contents and a description of the
items. Any customs or import duties levied once
the package reaches your country must be borne by
you. Your local customs office can provide further
information. |
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| VAT:
VAT stands for value added tax which is charged
on most goods and services within the European
Union. UK VAT currently 17.5%, is included in
all product prices displayed to the UK and EU customers
on this web site. Customers from addresses outside the European Union will not be subject to VAT, and the prices shown to such customers on the site exclude this charge. However, they may be subject to local taxes and customs charges (see customs information above). |
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| Privacy: | |
| Data Protection and Privacy: Royal Stafford is dedicated to protect your privacy. The information we collect on-line from our web site is only used to process and fulfil your order. Some information such as address and telephone numbers must be shared with a third party i.e. the Carrier who delivers the goods to you. We will not trade, rent or otherwise pass on your personal information to others. If you have registered in our member's sections we will from time to time make you aware of special offers and new items. | |
| Copyright Information: | |
| Copyright: All images, data and visual designs remain the exclusive property of Royal Stafford and may only by used for personal use in the process of placing an order. | |
| Terms and Conditions: | |
| Terms:
The following terms and conditions apply to all
transactions made on Royal Stafford's on-line shop.
Please read them carefully and we suggest your print
a copy for your records. All products are subject to availability and can be withdrawn at any time. If your order cannot be fulfilled we will inform you and suggest alternatives if available; alternatively we will offer a full refund. Payment can be made by any major credit card or debit card. Payment will be debited to your account before the goods are dispatched. All prices are in Pounds Sterling. Goods not delivered: We will make every effort to complete your order and ensure that your payment details are 100% secure. In the event that your goods are lost or damaged in transit please notify use by email: shop@royalstafford.co.uk. |
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| Returns Policy: | |
| Returns:If
for any reason you are not completely satisfied
with your purchase you may return it to Royal
Stafford, within 7 days of receipt of the goods
and receive a full refund of the original purchase
price. Unless we have made an error and excluding seconds, goods are faulty, the refund will be exclusive of delivery charges. Please fill out the returns form explaining the reasons for return. Upon receipt we will send instructions if applicable on returning your package. |
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| FAQ's: | |
What
is a Selected Second? Stamp - items such as Mugs - Cups - Tea Pots are only marked with Made in England in clay. Special selection is given to pieces ordered as 'Best'. |
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| Are
Royal Stafford goods made in England? Yes Royal Stafford products are guaranteed 100% made in Stoke on Trent, Staffordshire , England. |
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| Cart Problems? | |
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